Manhattan Managed IT Services

MMITS offers managed IT services in Manhattan starting at $150 per user, per month, with a $1,000 monthly minimum. The plan is designed for businesses that want ongoing technology management rather than relying on hourly support whenever something breaks.

The monthly fee includes business-hours IT support, technology lifecycle management, SentinelOne endpoint security, quarterly vCIO meetings, and on-demand strategic guidance for needs such as budgeting and security questionnaires. Microsoft, Google, Adobe, hardware, and other third-party licenses are purchased separately. An onboarding fee equal to the first month of services also applies.

These solutions are best suited for Manhattan businesses that want a dedicated IT partner to manage day-to-day support, security, planning, and the long-term health of their technology environment.

Many businesses come to us after dealing with MSPs that feel reactive, impersonal, or slow to take ownership. MMITS is built around a more hands-on model for Manhattan IT services, combining responsive support with ongoing technology planning.

• Faster support: Tickets typically receive a response within 10 minutes and are usually resolved within 30 minutes.
• Senior-level guidance: Clients get direct access to Director of IT and vCIO-level expertise, not just a help desk.
• Proactive management: We review your technology lifecycle, security posture, and improvement roadmap instead of waiting for problems to appear.
• Local accountability: As a Manhattan-focused managed service provider, we prioritize high-touch support and practical solutions.
• Flexible relationships: Our agreements are month-to-month, so we have to keep earning your business.

The result is a more responsive, strategic experience than many traditional managed service providers offer.

Yes, MMITS can support businesses with locations outside Manhattan, including multi-site organizations with offices across different cities, while keeping Manhattan as our primary service area.

For the full managed IT plan, business-hours support is included and no separate onsite fee is specified; Security Essentials onsite support is billed at $175/hour with a two-hour minimum.

The best plan depends on your organization’s size and support needs: Security Essentials fits businesses that need core security and monitoring, while Managed IT Services is better for teams that want ongoing support, lifecycle management, and strategic guidance.

Most new MMITS clients are fully onboarded within seven days, although larger or more complex environments may require additional time. Our onboarding process is designed to quickly establish visibility into your technology, security posture, users, and existing systems so we can begin providing reliable services with minimal disruption.

A typical onboarding follows several stages:

• Technology discovery: We review your devices, network, Microsoft 365 or Google environment, software, vendors, and existing IT documentation.
• Security assessment: Our team evaluates endpoint protection, account security, backups, system settings, and other areas that may create unnecessary risk.
• Environment documentation: We organize key information about your users, systems, vendors, and technology stack to create a reliable foundation for ongoing infrastructure management.
• Tool deployment: MMITS installs and configures the monitoring, management, and security solutions included in your plan, such as Ninja RMM and SentinelOne EDR where applicable.
• Backup and recovery review: We evaluate how critical business data is protected and identify any gaps in your existing backup strategy.
• Support transition: Once systems are documented and management tools are deployed, MMITS becomes your primary point of contact for day-to-day IT needs.
• Ongoing technology roadmap: After onboarding, we continue monitoring your environment and use quarterly strategy meetings to identify risks, improvements, and upcoming technology needs.

MMITS charges a one-time onboarding fee equal to the first month of service. The goal is to move quickly without simply taking over the help desk. We establish a secure, documented, and manageable technology environment that gives your organization a stronger foundation for ongoing support and growth.

MMITS takes a layered approach to cybersecurity, combining continuous monitoring, endpoint protection, cloud security, employee training, and backup to reduce risk across your technology environment. Rather than relying on a single security tool, our managed security model is designed to identify threats early, limit their impact, and help your business recover quickly if an incident occurs.

Key protections include:

• Endpoint detection and response: SentinelOne EDR monitors devices for suspicious activity and helps detect and contain threats such as malware and ransomware.
• Continuous system monitoring: Remote management tools monitor system settings, software changes, and device health so potential issues can be identified before they become larger problems.
• AI-powered cloud monitoring: MMITS uses Blue Mirror to analyze cloud-service logs with automation and AI, helping identify security exposures and support real-time remediation.
• Cloud backup: Microsoft 365 and Google Drive environments can be backed up through DropSuite, providing point-in-time recovery if data is deleted, corrupted, or affected by ransomware.
• Security awareness training: Employees can receive ongoing training and simulated attacks to help reduce risks from phishing and other social-engineering threats.
• Security configuration reviews: MMITS reviews cloud and system settings to identify misconfigurations and other vulnerabilities that traditional security tools may miss.
• Compliance-focused security: For healthcare organizations, MMITS can configure technical safeguards around PHI and support HIPAA-related security requirements.

The goal is to give your business multiple layers of protection while keeping security practical, manageable, and aligned with how your team actually works.